Difference Between Call Tracking and Call Routing ..

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Difference Between Call Tracking and Call Routing Software?
This software use algorithms and rules to redirect incoming calls. The rules are created on the factors like tracking timing, caller location, inquiry nature or agent availability. Advance system use interactive voice response to collect information from the caller and route them accordingly.
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Call Tracking and Call Routing: Which Software Is Right For You?

Understand the key difference between call tracking and call routing software. Discover their unique roles for your business.

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